Managing the Challenging Parent/Patient: Interactive Simulations

  • July 18, 2023
  • 7:00 PM - 8:30 PM
  • Virtual Webinar

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Register Now for SENTAC's
July 18th Webinar


This webinar will be held on
 Tuesday, July 18th, 2023 from 7:00pm- 8:30pm CDT

( 5pm Pacific, 8pm EDT )

This webinar is free to SENTAC members and only $25 for non-members.

Pediatric patients present a unique challenge as the medical encounter always involves a third party being the child's parent or legal guardian. At times there are challenges with these interactions which can potentially interfere with the primary reason for the patient's visit. We will simulate several different types of challenging parent interactions and discuss methods to help mitigate these while keeping the patient as the primary focus.

Featured Speakers:

Daniel L. Wohl, MD

Dr. Wohl has been practicing pediatric otolaryngology for over 30 years. After starting his professional career in academic medicine, Dr. Wohl transitioned to private practice in Jacksonville, Florida where over the past 20+ years he has established the reputation for providing high quality ENT medical/surgical care and compassionate service to infants and children in Northeast Florida. The practice motto is, “Making children’s lives better one patient at a time.”

Eileen M. Raynor, MD

I have practiced Academic pediatric otolaryngology for over 20 years first in Florida and then in NC. I found myself fascinated by otolaryngology early in my medical school training because of the wide variety of patients and procedures we get to manage. Additionally, I especially love working with children and their families; it is a privilege to play a small role in a child's growth and development. I am drawn to surgery because it epitomizes the combination of art and science in medicine allowing for creative solutions to complicated problems. In my free time, I also pursue creative hobbies. I play the piano, and I still take lessons weekly. I also make jewelry, enjoy learning languages, such as Spanish and Russian, reading, traveling, and practicing photography with my husband.

Sheila Rittgers, LCSW

I am a licensed clinical social worker at Duke Children’s Health Center. I have been working with children and their caregivers in multiple specialty clinics for over twenty years. I enjoy meeting patients and their families and am particularly interested in preparing patients and their families for the transition from pediatric to adult care as well as helping patients learn to effectively manage their chronic illness and thrive as individuals in spite of the difficult challenges they face. In my free time I love to travel, garden and fish.

After participating in this session, attendees should be able to: 

  • Implement strategies to maintain professionalism in the setting of a challenging parent or guardian
  • Recognize situations where additional help may be required to de-escalate a situation
  • Utilize a variety of strategies to redirect the focus onto the care of the patient






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